Refunds are given within our 45 day refund guarantee at our refunds department's discretion. If our billing team thinks you are eligible for a refund then a refund will be issued. Refunds within 7 days of your purchase will be granted without our staff discretion, refunds above 7 days but under our 45 day back money back guarentee is at our billing department's discretion. A £0.50 termination fee will be appllied to the total of the invoice paid which comes out of your refund once it's been requested, however this charge may be waived depending on why the refund is being given. Refunds will not be given for people who were terminated from using our service(s) for either illegal use, hacking scripts or abuse of our terms of service.
Hydra Media Solutions Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom